Program Operations From Start to Finish

Everything you need for success

When you participate in VOILÀ, you’ll receive all the systems, technology and support services necessary for your hotel to successfully operate the program. VOILÀ will assign a coordinator to support your hotel through the start up process, which includes a co-branded website, point-of-sale collateral for your properties, Partner Portal dashboard and PMS interfaces, Partner Portal training to hotel personnel, press releases, external marketing communications, and personal assistance with many other aspects of the program.

VOILÀ Takes Care of Everything

VOILÀ’s responsibilities include:

Program technology

  • Program management
  • CRM Partner Portal (complimentary to hotel)
  • World-class co-branded hotel and member website
  • Online reservations and point redemption systems
  • PMS and CRS integration (more)


  • Building global and domestic networks
  • International operations
  • Training Analytics and research
  • Cost management
  • Return on investment analysis
  • Marketing, advertising, promotions and public relations
  • Partnerships (more)


  • Member collateral
  • Hotel collateral
  • Training collateral (more)

Member Services

  • Member fulfilment and re-fulfilment
  • Online statements
  • Reward redemption management
  • Alternative redemption opportunities (airline mile exchanges and point conversions)
  • Monthly electronic newsletter and special member offers
  • Special member offers
  • Customer service support worldwide (more)