VOILÀ Hotels Program Details

VOILÀ Hotel Rewards is what every hotelier wants in a loyalty program, and much more!

  • Hotels receive a quick-to-implement, fully-managed solution
  • Benefit from a low-cost, pay-for-performance model which generates a positive ROI for your hotels
  • Join forces with an ever-expanding global network of prestigious independent four- and five-star hotels and redemption partners
  • Garner your fair share of bookings from corporate travelers
  • Reduce your commissions paid to OTA’s by shifting your repeat guests to substantially lower-cost direct channels
  • State-of-the-art CRM technology

Program Operations From Start to Finish

Everything you need for success

When you participate in VOILÀ, you’ll receive all the systems, technology and support services necessary for your hotel to successfully operate the program. VOILÀ will assign an Account Manager to support your hotel through the start- up process, which includes a co-branded website, point-of-sale collateral for your properties, PMS interfaces, CRM Partner Portal training to hotel personnel, press releases, external marketing communications, and personal assistance with many other aspects of the program.

VOILÀ Makes Your Brand the Star

  • VOILÀ provides group-branded solutions for our partner hotel groups, with VOILÀ acting as the supporting network brand
  • Empowers your brand
  • Similar to the Intel Inside brand positioning
  • A VOILÀ-branded solution is also available for independent hotels

VOILÀ Takes Care of Everything

VOILÀ’s responsibilities include: Program Technology, Management, Collateral and Member Services.

Program technology

  • Program management
  • CRM Partner Portal (complimentary to hotel)
  • World-class co-branded hotel and member website
  • Online reservations and point redemption systems
  • PMS and CRS integration (more)

Management

  • Building global and domestic networks
  • International operations
  • Training
  • Analytics and research
  • Cost management
  • Return on investment analysis
  • Marketing, advertising, promotions and public relations
  • Partnerships (more)

Collateral

  • Member collateral
  • Hotel collateral
  • Training collateral (more)

Member Services

  • Member fulfilment and re-fulfilment
  • Online statements
  • Reward redemption management
  • Alternative redemption opportunities (airline mile exchanges and point conversions)
  • Monthly electronic newsletter and special member offers
  • Customer service support worldwide (more)

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