VOILÀ PMS and CRS Integration
Once you have decided to participate in VOILÀ Hotel Rewards, we will assign an Account Manager to take your hotel through the start up process, which includes a customized VOILÀ Hotel Rewards webpage, point-of-sale collateral for your property(s), set up your CRM dashboard and PMS interface, provide CRM training to hotel personnel, prepare press release and external marketing communications, etc.
Reservations & Point Tracking
Each hotel will enable PMS interface for automatic reservations and point tracking, and work with VOILÀ’s IT team to install technology that allows card swiping, tracking of customer stay data, calculation of eligible points and issuance of statements.
The hotel simply transfers the member’s folio data electronically to VOILÀ via the PMS integration on a daily basis. This interface requires the hotel PMS to have the ability to accept a membership number in all bookings made, including reservations made:
- Directly with the hotel via any voice reservations office via the hotel’s website
- Through travel agency locations and third party websites
If PMS interface cannot be implemented, hotel can simply manually enter guest folio information daily via VOILÀ Hotel Rewards’ CRM Partner Portal website.